Secure hosted processing

How rent and fees get paid

We don't collect or store card or bank details ourselves. Payments run through Moov, a regulated payments company — so tenants pay securely, and we never hold onto sensitive account information.

Four straightforward steps

Choose

Tell us how you'd like to pay.

Open

We send a Moov payment link by email or text.

Pay securely

Pay on Moov's secure hosted page. Before your first payment, you'll be asked to review and accept Moov's terms and privacy policy.

Receipt

Everyone gets a receipt.

Before your first payment

Moov will ask you to review and accept their Privacy Policy and Platform Agreement. This is a one-time step — once accepted, future payments go straight through. You can read both documents here: Moov Privacy Policy · Moov Platform Agreement.

Click any method below to begin. You'll be taken to Moov's secure page where you'll accept their terms (first time only) and enter your payment details.

💳

Debit or credit card

Fastest, confirms immediately

Pay now → 🏦

Bank transfer (ACH)

1–2 business days, lowest cost

Pay now → 📱

Apple Pay

Instant, from your phone wallet

Pay now → 🇬

Google Pay

Instant, from your phone wallet

Pay now → ⚡

Instant bank (RTP / FedNow)

24/7, settles in seconds

Pay now →

Read before paying:

Moov Privacy Policy
Moov Platform Agreement

Watch for payment scams.

Only use a payment link you expected from WhaleyCo. Check the sender and confirm that the hosted page is operated by Moov. If a request looks unusual, stop and call us at (425) 301-0101 before entering any information. WhaleyCo never asks you to send card or bank credentials by email or text.

Need help with a payment?

If you have a question about a payment, a charge, or a receipt, contact us directly. We respond within one business day.

For payment-processing technical issues (e.g., a payment link won't load), first try clearing your browser cache or using a different browser. If the issue persists, contact us and we'll work with our payment provider to resolve it.

If you believe a payment was made in error or you have a dispute regarding a charge, contact us within 30 days of the transaction date. We will investigate and respond within 5 business days.

We are responsible for all customer inquiries related to payments processed through our platform. Payment processing is provided by Moov Financial, Inc.; for issues specific to Moov's processing infrastructure, we will coordinate with Moov on your behalf.

Payment processing is provided by Moov Financial, Inc. and its banking partners. WhaleyCo, LLC is a privately owned property management firm and is not a bank.